“Well, first of all, I think it’s really important to have some form of a memorial service. That’s my own personal feeling.” “And I think that you do have to be sensitive to what the person wants. If they have said that they don’t want a service, that’s a tough situation to be in, because […]

“Overall, it couldn’t have been better. It could not have been better.” “It was, it was like having a house party, you know, friends coming over to your home. That’s the way it felt.” “You couldn’t of asked for a better day. I just felt so at peace, and so good, and, and it just […]

“The people here were able to fine-tune and guide us, such that we were able to give our mom a great send-off.” “I wanted to see my dad, but I didn’t want to see my dad dead, you know. Um, I just didn’t know what it was like. And the good thing was, uh – […]

“Mmm, it was exceptional.” “It’s exactly what my husband would of wanted. It was a relaxed atmosphere, um, the catering was excellent. Dave and his staff took care of everything like that.” “We actually had both, um – open casket and, and cremation – in the end. So that was something that we had never […]

“You have to have your own, you know, your own service. It wasn’t, “Now we’re gonna do this. Now we’re gonna do that. Now we’re gonna do this.” “We were not coerced into having to do this, that or the other thing. They allowed us freedom to make it unique.” “They gave us suggestions, but […]

“Everybody at Springfield did an amazing job. Everybody was sensitive and caring and made it really personal. We never felt pressured into things. They were very patient.” “David was the person that we, that we dealt with the most. And it was easy. We had, I felt like I could, I had his own personal […]

“The one thing I just have to say that still surprises me, and is that kind of, that little glow-warm spot is just how innately kind all of the staff have been.” “I don’t think I would have been able to do what I did without them.” “It’s like they are family and they are […]

“Everything that happened in, during that, those days and weeks around the funeral were a great comfort to our family.” “There are so many things to deal with, when someone passes away, that I don’t think people realize how much they have to deal with.” “Making us feel comfortable with what we were doing, explaining […]

“We have one son. That’s all the family we have. And he lives in Regina at this point. And I just felt it’s not fair to, to uh, put all this pressure on him after, when someone, a parent passes away. And I felt it would be easier if we did that beforehand.” “The facts […]

“We don’t wanna deal with death; we never wanna deal with death. So it’s a big decision to make that, to go in and prearrange because now you are actually facing up to it.” “I think when you are facing death and everything, you are in a kind of state of shock, and you have […]

“Preplanning, I definitely suggest to people to do.” “When Ray passed away, I knew that everything was taken care of. So it was just a matter of coming in here and getting the final arrangements.” “I was actually quite grateful when I saw the format, um, particularly when my mom passed because she never really […]

“Well, anyone that has been in the building knows that it’s warm and friendly and welcoming.” “It’s a very calm and quiet and peaceful place.” “The idea that everything could be here – the reception, the chapel – you know, if you needed the cars to go to the grave site, whatever, everything was all in […]

“What I’ve loved about Springfield is their sensitivity to each situation and individual involved.” “They said, you know, nothing is out of bounds. Whatever you want for the memorial, just tell us and we’ll work with it.” “The thing that I loved is as well is that, like, during the service…one of the things that […]

“Springfield Funeral Home has always been a part of our lives, since I was a little girl growing up in Kelowna. So to me, it was the only – it was the only – choice.” “Bill and I checked around. We did a little bit of searching – not very much, but we did. But […]

This is a room that I am really excited about. Our Memories Lab is where we’ve invested in a lot of specialize equipment to allow people to have a memorial that is so personalized. Meeting with the family, asking them those questions, “What’s unique about your loved one? What are the moments in their lives […]

This is our on-site crematorium. Quite a few years ago, my father saw how cremation was becoming more and more prevalent in British Columbia. We are now presently one of only two funeral homes in entire valley that have an on-site crematorium. My brother and I felt that it was very important for our families […]

This our Memorialization Room. On display is a wide variety of monuments. When someone has selected burial, it becomes rather obvious that there is a place to mark. With cremation, a large variety of other choices arise. We find a lot of people wish to scatter with cremation. Usually due to the fact that they […]

This is our selection room. The key word there being selection. We like to make sure that every family that we deal with, feels completely in charge and in control of their funeral arrangements. This decision is one of the last ones made here after our funeral arrangement conference. If you’ve selected burial – or […]

This is the room where we meet with families for the initial arrangement consultation. I feel pretty comfortable in saying that this is probably one of the more emotionally charged rooms within our building. Families come here. They are stressed. They are anxious. There is a lot of fear. They’ve just been with their loved […]

The is our Reception Hall, which I feel to be one of the most important rooms in our building. There is a real transition that takes place from the ceremony – where we have said goodbye, we have taken stock of the person’s role in our lives, the influence and how they have changed and […]

This is our Family Room. This room serves a multiple of purposes. It’s location – immediately adjacent to the foyer – allows families to get away if it becomes a little bit too much with the visiting prior to the service. We want to give them a quiet place where they can meet with their […]

My dad in his desire to serve all of Kelowna’s needs showed great foresight in the construction of our building. This – our main chapel – is one of three service room options that we provide for families here at Springfield. We also have more intimate settings for smaller groups, whereas this chapel here can […]

This is the foyer. My father, when he built this funeral home, he knew that this would be the first place where people would start to reconnect with their loved ones and their friends. A lot of good can happen right here, right from when we personalize the foyer with memorabilia, picture boards, the guest […]

Hi! I am Dave Henseleit – one of the Memorial Care Assistants here at Springfield Funeral Home. I’d like to welcome you inside for a brief tour.