Testimonial: Staff: quality of service

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Find a funeral home like Springfield, where you can trust the people, where you can feel comfortable working with people who will help you celebrate your loved one in a way that will honour and bless them and the family.

- Ramona Sousa

Transcript

“What I’ve loved about Springfield is their sensitivity to each situation and individual involved.”

“They said, you know, nothing is out of bounds. Whatever you want for the memorial, just tell us and we’ll work with it.”

“The thing that I loved is as well is that, like, during the service…one of the things that we didn’t…half of the family wanted an open casket, half of the family wanted a closed casket. So David – of course – came up with a brilliant idea. He opened up a room to us so that daddy could, there could be a receiving room for daddy, so the people that did want to see him in an open casket situation could see him. And those that still felt a little bit funny about it, they didn’t have to. They could go straight through and then the closed casket was presented.”

“We live in a time of speed and fastness. And, you know, sometimes service is sometimes maybe not what it was, say 15-20 years ago. So I was truly surprised at how genuinely kind everybody was. And I needed a little kindness at that time.”

“Until you’ve been through it, you don’t understand the trauma, the stress, the emotions. And when you can have someone take over for you, be calm, it’s such a relief. And that’s what I’ve told all my friends, my family – they saw it when they were here.”

Testimonials

They took care of me like family.

Judith Szabo

Everything was so organized and pertinent to what we needed. Everyone we met was kind, courteous and very helpful during our emotional and challenging time. Thank you so much.

Heather Mayne

They were so prompt on answering any questions and changing things. They were prepared and respected any religious decisions. The process was so seamless and made easy in such a high stress situation.

Tanya Kohar

In the past 2 years Springfield has helped us through the death of my Mother and my Father. Their response and help allowed us to focus on the remaining family rather than worrying about details of the funeral and all the notifications that are required upon a death.

Terry Eldridge

The atmosphere has been nothing but professional during times of grief.  After the passing of my mother, the staff coached me on the next steps and looked after filling in all the government forms that I needed to sign, which took a huge burden off my mind at the time.

Donald McClure

Everyone was so helpful and kind.  There was no pressure.  They provided exactly what we needed.

Diane Greenwood

From the time I called to the completion of all the services, I received compassionate, attentive and professional care.  There was a sense of caring from each staff member.  I was turning over my Mom to their care and I felt very comfortable with everyone.  I felt heard and never felt pushed into any decision.

Katherine Lewis

I have always found the team at Springfield Funeral Home to be VERY caring, kind, considerate and helpful.  I have and will continue to recommend them to anyone who asks which funeral home would I suggest they use.  No other funeral home I have dealt with even comes close to Springfield Funeral Home.

Ethna Tutt

Right at the onset, I was made very comfortable, there was no pressure.  I was made to feel as if I was the only one they had to serve.

Frances Baum

Everything that was arranged for us was perfect.  Our loved one, husband, father, brother was treated with respect.  Thank you for making this difficult time a little more acceptable via your staff’s obvious caring and respect.

Jacquelene Bluschke