Frequently Asked Questions

They took care of me like family.

Everything was so organized and pertinent to what we needed. Everyone we met was kind, courteous and very helpful during our emotional and challenging time. Thank you so much.

They were so prompt on answering any questions and changing things. They were prepared and respected any religious decisions. The process was so seamless and made easy in such a high stress situation.

In the past 2 years Springfield has helped us through the death of my Mother and my Father. Their response and help allowed us to focus on the remaining family rather than worrying about details of the funeral and all the notifications that are required upon a death.

The atmosphere has been nothing but professional during times of grief.  After the passing of my mother, the staff coached me on the next steps and looked after filling in all the government forms that I needed to sign, which took a huge burden off my mind at the time.

Everyone was so helpful and kind.  There was no pressure.  They provided exactly what we needed.

From the time I called to the completion of all the services, I received compassionate, attentive and professional care.  There was a sense of caring from each staff member.  I was turning over my Mom to their care and I felt very comfortable with everyone.  I felt heard and never felt pushed into any decision.

I have always found the team at Springfield Funeral Home to be VERY caring, kind, considerate and helpful.  I have and will continue to recommend them to anyone who asks which funeral home would I suggest they use.  No other funeral home I have dealt with even comes close to Springfield Funeral Home.

Right at the onset, I was made very comfortable, there was no pressure.  I was made to feel as if I was the only one they had to serve.

Everything that was arranged for us was perfect.  Our loved one, husband, father, brother was treated with respect.  Thank you for making this difficult time a little more acceptable via your staff’s obvious caring and respect.

I liked the personal treatment given to my mother who is 97 years old. As her representative, I found Springfield employees pleasant and sincere, helpful and knowledgeable. Something I didn’t know, was that the funeral home would help me get through the paperwork need at this time. I am very thankful for that.

Genuine concern, excellent service, very professional. Since this was my first experience (with a funeral home), everything was above and beyond what I expected.

Thank you to your team for your kindness to me at a very challenging time.  You have now taken care of both of my parents with professionalism and care.

Springfield Funeral Home is always professional, caring and very knowledgeable.  We appreciate that you have dedicated staff for all needs from planning the service to completing government paperwork.

I am not sure there was anything you could have done to make a very intense emotional time less stressful.  Although we hadn’t expected Ken to want a service, when he said we needed to have one for us not him, it was true.  Your sincerity and compassion meant everything to us.  Thank you.

David Henseleit, your compassion and professionalism is truly amazing!  The entire staff were courteous, super professional and caring as each guest arrived.  Everything was done to perfection!

Keep up the good work that you do as it is such an important service you provide.  It is still the most difficult time in a person’s life.  Your kindness is so appreciated.  We appreciated the peace of mind that everything was being looked after.

You provide a wonderful service for people going through a traumatic time.  Thank You.  The kindness and professionalism shown by the staff at Springfield Funeral Home was exemplary.